Returns Policy

At Laser Beams, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our returns policy is designed to ensure that you can shop with confidence, knowing that you have options should your purchase not meet your expectations.

Return Window
Customers have a 30-day period from the date of receipt to initiate a return. This allows ample time for inspection and consideration of the purchased items.

Eligibility for Returns
To qualify for a return, items must be in their original condition, unopen and in the original packaging.

Return Process
To initiate a return, customers should contact our support team via email at hi@laserbeams.com. Upon acceptance of the return request, customers will receive a return shipping label along with detailed instructions on how to return the item. It is important to note that items sent back without prior authorization will not be accepted.

Damages and Issues
Customers are encouraged to inspect their orders upon receipt. If any items are found to be defective, damaged, or incorrect, it is imperative to contact our support team immediately to address the issue effectively.

Non-Returnable Items
Certain items are exempt from being returned, including perishable goods, custom products, and personal care items. Additionally, returns on sale items or gift cards are not accepted. For any questions regarding specific items, customers should reach out to our support team.

Exchanges
For exchanges, the most efficient method is to return the original item and, once the return is processed, place a new order for the desired item.

European Union Customers
For customers located within the European Union, there is a 14-day cooling-off period during which you may cancel or return your order without justification. The same conditions regarding the item's condition and proof of purchase apply.

Refund Process
Once a return is received and inspected, customers will be notified regarding the approval of their refund. If approved, refunds will be processed to the original payment method within 10 business days. It is important to note that processing times may vary based on the customer's bank or credit card provider. If more than 15 business days have elapsed since approval without receiving a refund, customers should contact our support team for assistance.

By adhering to this returns policy, Laser Beams aims to foster trust and satisfaction among our customers, ensuring a positive shopping experience.